Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide while using our website, contacting our team, registering for a screening service, attending a screening program, or interacting with an associated healthcare or diagnostic centre.

This information may include your name, age, gender, contact number, email address, location, appointment information, screening-related details, and any other information that you choose to provide while requesting or receiving our services.

We may also collect limited technical information when you use our website, such as browser type, device information, IP-related information, pages visited, and general usage data. Such information may be used to improve website performance, security, and user experience.

2. Health and Screening Information

Certain DGRakshak services may involve the collection or processing of information associated with breast health screening, thermal imaging, screening observations, reports, and related healthcare records.

Such information is handled with appropriate care and is used only for purposes connected with providing the requested screening service, preparing or managing screening records, facilitating appropriate follow-up, assisting authorized healthcare professionals, and improving the quality of our services.

Health-related information is treated as sensitive information and access to such information is intended to be limited to authorized personnel, service providers, or healthcare professionals where reasonably necessary.

3. How We Use Your Information

Information collected through DGRakshak may be used for legitimate service, operational, administrative, and communication purposes. These purposes may include:

• Providing and coordinating breast health screening services.
• Managing registrations, appointments, screening records, and follow-up communication.
• Responding to enquiries, support requests, and partnership-related communication.
• Supporting authorized medical or operational review where appropriate.
• Improving our technology, services, website performance, and overall user experience.
• Maintaining the security, integrity, and lawful operation of our systems.
• Meeting applicable legal, regulatory, contractual, or compliance obligations.

4. Sharing and Disclosure of Information

DGRakshak does not intend to sell personal or health-related information to third parties for unrelated commercial purposes.

Information may be shared with authorized healthcare professionals, diagnostic centres, service partners, technology providers, administrative personnel, or other authorized parties where such sharing is reasonably necessary for the delivery, management, or support of our services.

Information may also be disclosed where required by applicable law, court order, government authority, regulatory body, legal process, or where disclosure is reasonably necessary to protect the rights, safety, security, or lawful interests of DGRakshak, its users, or other persons.

5. Data Security

We take reasonable administrative, organizational, and technical measures designed to protect information against unauthorized access, disclosure, misuse, alteration, loss, or destruction.

While we make reasonable efforts to safeguard information, no method of electronic transmission, internet communication, or digital storage can be guaranteed to be completely secure. Users should therefore exercise reasonable care while sharing information electronically.

6. Data Retention

Personal and service-related information may be retained for as long as reasonably necessary to fulfil the purpose for which it was collected, provide requested services, maintain appropriate records, manage follow-up requirements, resolve disputes, or comply with applicable legal and regulatory obligations.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal or operational requirements.

7. Cookies and Website Usage

Our website may use cookies or similar technologies to improve functionality, understand general website usage, enhance performance, maintain security, and provide a better browsing experience.

You may configure your browser settings to restrict or reject cookies. However, disabling certain cookies may affect the functionality or performance of some parts of the website.

8. Third-Party Services and Links

DGRakshak's website or services may contain links to third-party websites, platforms, healthcare partners, or service providers. These external services may have their own privacy policies and data-handling practices.

DGRakshak is not responsible for the privacy practices, content, security, or availability of independent third-party websites or services that are not under our control. Users are encouraged to review the privacy policies of such services before providing personal information.

9. Your Choices and Rights

Subject to applicable law and appropriate verification, you may contact DGRakshak regarding personal information you have submitted to us. Depending on the circumstances, you may request access, correction, updating, or appropriate handling of such information.

To protect privacy and security, we may request reasonable verification before processing certain requests involving personal or sensitive information.

10. Children's Privacy

DGRakshak does not knowingly intend to collect personal information from children through the website without appropriate authorization or consent where such consent is required. If information relating to a minor is submitted as part of an authorized healthcare or screening service, it should be provided by or with the involvement of an appropriate parent, guardian, or authorized person.

11. Changes to This Privacy Policy

DGRakshak may update or revise this Privacy Policy from time to time to reflect changes in our services, technology, operational practices, legal requirements, or regulatory obligations.

Any revised Privacy Policy may be published on this website with an updated effective or revision date. We encourage users to review this page periodically to remain informed about how information is handled.